Alpha MOS实验室已经与几家食品和饮料制造商合作，帮助他们解释消费者索赔的原因。测试包括将声称的产品与一批良好的参考质量进行比较。分析通常涉及HERACLES电子鼻，其特殊性不仅可以比较产品的整体风味特征，还可以表征可能导致缺陷的挥发性化合物，例如令人不快的异味或异味。
在调查感官故障特有的挥发性化合物时，我们帮助生产商追踪缺陷的可能来源，无论是不良成分、异物、不当储存条件还是包装。
因此，食品制造商拥有可靠的证据和认证答案，以更好地满足客户的期望并处理消费者索赔。同时，他们可以通过更好地了解其产品和流程来改善其质量保证体系，并通过减少消费者索赔和产品召回来节省大量成本。
One of the major concerns of food producers is to avoid consumer claims by applying strict controls on products. Since customer complaints can involve sensory aspects such as taste or flavor, sensory features have an important part among the different parameters under scrutiny. Indeed, consumers expect a consistent taste and flavor in their favourite products, and can be rapidly dissatisfied if they perceive even a slight difference.
Alpha MOS laboratory has worked with several food and beverage manufacturers, to help them explain the cause of consumer claims. The tests consist of comparing a claimed product to a good batch of reference quality. The analyses often involve the HERACLES electronic nose, which has the particularity to not only compare the overall flavor profile of products, but also to be able to characterize the volatile compounds that could be responsible for defects such as unpleasant off-odors or off-tastes.
Upon investigating the volatile compounds specific to a sensory fault, we help the producers track the possible origin of the defect, be it a bad ingredient, a foreign compound, improper storage conditions or packaging.
Thus, the food manufacturers have reliable proof and certificated answers to better address their customers expectations and handle consumer claims. Meanwhile they can improve their quality assurance system through a better knowledge of their products and processes, and can make significant savings by reducing consumer claims and product recalls.
